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Course Co-ordinated by :
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Quality Management (Web)
Modules / Lectures
Module 1 :Introduction to Quality Management
Lecture 1 : How the concept of Quality Management evolved over time?
Lecture 2 : What do we mean by Product and Service Quality?
Lecture 3 : What are the dimensions of quality?
Lecture 4 : What are the underlying quality philosophy suggested by Deming and Crosby?
Lecture 5 : What do we mean by Quality Cost?
Books and Reference
Case Steins FurnitureStudy:
Module 2 : Process Quality Improvement
Lecture 1 - Why process quality improvement is important?
Lecture 2-What are the graphical and statistical techniques commonly used for understanding current state of quality? What are the process quality monitoring, control and improvement techniques?
Lecture 3 - How TQM principal is aligned with process quality improvement?
Lecture 4 - How leadership influence process quality initiatives?
Lecture 5 - How Lean and JIT are aligned with quality philosophy?
Lecture 6 -How benchmarking helps to improve process quality?
Lecture 7 - In what way failure mode and effect analysis (FMEA) helps process improvement initiative?
Lecture 8 - How service quality concept is integrated with process quality improvement? How it is different from concept of manufacturing process quality?
Lecture 9 - How six sigma philosophy is aligned with process quality improvement?
Lecture 10 - How ISO 9001 and other standards used in management practices influences process quality?
Lecture- 11 What is the role of Audit in implementation of Quality Management System (QMS)?
Lecture 12 : How Quality Awards, Quality council, Quality circle, Quality Improvement Teams helps improve process quality?
Books and Reference
1. Depression Analysis in Niramay Clinic, KolkataCase
Optimizing the Performance of a SwimmerCase-
Module 3 : Product Quality Improvement
Lecture 1: How QFD helps in product quality improvement?
Lecture 2: What are component and system reliability and how it can be improved?
Lecture 3: What is Design FMEA?
Lecture 4: What is robust design?
Lecture 5: How six sigma philosophy is aligned with product quality improvement?
-Books and Reference
Case QFD in a Services IndustryStudy:
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