Modules / Lectures
Module NameDownload
Module NameDownloadDescriptionDownload Size
Understanding the nature of servicesQuestions for Module 1Questions for Module 115 kb
Aligning service strategy and competitivenessQuestions for Module 2Questions for Module 221 kb
Service design,development & automationQuestions for Module 3Questions for Module 37 kb
Managing human resources in servicesQuestions for Module 4Questions for Module 427 kb
Service QualityQuestions for Module 5Questions for Module 5101 kb
Service facility design and facility locationQuestions for Module 6Questions for Module 6144 kb
Demand Management in servicesQuestions for Module 7Questions for Module 714 kb
Capacity Management or Supply Management in ServicesQuestions for Module 8Questions for Module 850 kb
Managing waiting lines and Queuing modelsQuestions for Module 9Questions for Module 99 kb
Service Inventory and Supply Chain ManagementQuestions for Module 10Questions for Module 1021 kb
Quantitative Models in Managing Service OperationsQuestions for Module 11Questions for Module 1154 kb
Module NameDownloadDescriptionDownload Size
Understanding the nature of servicesReferences for Module 1References for Module 121 kb
Aligning service strategy and competitivenessReferences for Module 2References for Module 226 kb
Service design,development & automationReferences for Module 3References for Module 314 kb
Managing human resources in servicesReferences for Module 4References for Module 49 kb
Service QualityReferences for Module 5References for Module 5140 kb
Service facility design and facility locationReferences for Module 6References for Module 69 kb
Demand Management in servicesReferences for Module 7References for Module 78 kb
Capacity Management or Supply Management in ServicesReferences for Module 8References for Module 8204 kb
Managing waiting lines and Queuing modelsReferences for Module 9References for Module 924 kb
Service Inventory and Supply Chain ManagementReferences for Module 10References for Module 1023 kb
Quantitative Models in Managing Service OperationsReferences for Module 11References for Module 118 kb