Module NameDownload


Sl.No Chapter Name MP4 Download
1Lecture 01 : CMR: The Strategic ImperativeDownload
2Lecture 02 : CMR: The Strategic Imperative (Contd.)Download
3Lecture 03 : CMR: The Strategic Imperative (Contd.)Download
4Lecture 04 : CMR: The Strategic Imperative (Contd.)Download
5Lecture 05 : Co - CreationDownload
6Lecture 06: Co-creation (Contd.)Download
7Lecture 07: Co-creation (Contd.)Download
8Lecture 08: Building Customer RelationshipsDownload
9Lecture 09: Building Customer Relationships (Contd.)Download
10Lecture 10: Building Customer Relationships (Contd.)Download
11Lecture 11: Building Customer Relationships (Contd.)Download
12Lecture 12: Building Customer Relationships (Contd.)Download
13Lecture 13: Building Customer Relationships (Contd.)Download
14Lecture 14: Economics of CRMDownload
15Lecture 15: Economics of CRM (Contd.)Download
16Lecture 16: Economics of CRM (Contd.)Download
17Lecture 17: Economics of CRM (Contd.)Download
18Lecture 18: Economics of CRM (Contd.)Download
19Lecture 19: Economics of CRM (Contd.)Download
20Lecture 20: Economics of CRM (Contd.)Download

Sl.No Chapter Name English
1Lecture 01 : CMR: The Strategic ImperativePDF unavailable
2Lecture 02 : CMR: The Strategic Imperative (Contd.)PDF unavailable
3Lecture 03 : CMR: The Strategic Imperative (Contd.)PDF unavailable
4Lecture 04 : CMR: The Strategic Imperative (Contd.)PDF unavailable
5Lecture 05 : Co - CreationPDF unavailable
6Lecture 06: Co-creation (Contd.)PDF unavailable
7Lecture 07: Co-creation (Contd.)PDF unavailable
8Lecture 08: Building Customer RelationshipsPDF unavailable
9Lecture 09: Building Customer Relationships (Contd.)PDF unavailable
10Lecture 10: Building Customer Relationships (Contd.)PDF unavailable
11Lecture 11: Building Customer Relationships (Contd.)PDF unavailable
12Lecture 12: Building Customer Relationships (Contd.)PDF unavailable
13Lecture 13: Building Customer Relationships (Contd.)PDF unavailable
14Lecture 14: Economics of CRMPDF unavailable
15Lecture 15: Economics of CRM (Contd.)PDF unavailable
16Lecture 16: Economics of CRM (Contd.)PDF unavailable
17Lecture 17: Economics of CRM (Contd.)PDF unavailable
18Lecture 18: Economics of CRM (Contd.)PDF unavailable
19Lecture 19: Economics of CRM (Contd.)PDF unavailable
20Lecture 20: Economics of CRM (Contd.)PDF unavailable


Sl.No Language Book link
1EnglishNot Available
2BengaliNot Available
3GujaratiNot Available
4HindiNot Available
5KannadaNot Available
6MalayalamNot Available
7MarathiNot Available
8TamilNot Available
9TeluguNot Available