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Sl.No Chapter Name MP4 Download
1What is Service?Download
2Evolving Service MarketsDownload
3The Service CustomersDownload
4Product Service SystemsDownload
5The Service ActDownload
6Seamless ServiceDownload
7Service Management ElementsDownload
8Core Vs. Supplementary ServicesDownload
9Intangibility of ServicesDownload
10Response to IHIP ChallengesDownload
11Process & PromotionDownload
12Process Issues in ServiceDownload
13Challenges of Services-1Download
14Service Uniqueness -2Download
15Consumer in the Services Flow-1Download
16Service Consumer Behavior-2Download
17Customer Co Creation of Services-1Download
18Customer Co Creation of Services-2Download
19Current Service Map to New Service DesignDownload
20Current Service Map to New Service Design.Download
21Case Study on Service Excellence - 1Download
22Case Study on Service Excellence - 2Download
23Services Excellence - CultureDownload
24People in ServicesDownload
25Position - Value Proposition - 1Download
26Position - Value Proposition - 2Download
27Branding Services - 1Download
28Distributing ServicesDownload
29Distributing Services.Download
30Network of ServicesDownload
31Strategy for Service BusinessesDownload
32Strategy for Service Businesses.Download
33Strategy for Service Businesses..Download
34Pricing - Basic ConceptsDownload
35Service PricingDownload
36Service Pricing.Download
37Service Quality IDownload
38Service Quality IIDownload
39Service Quality IIIDownload
40Service Complaints and Recovery StrategiesDownload
41Loyalty - Relationship IDownload
42Loyalty - Relationship IIDownload
43Strategy Canvas - Service Portfolio AnalysisDownload
44Loyalty - RelationshipDownload
45Managing Partner RelationshipsDownload
46Global Service Ecosystem - Contemporary IssuesDownload
47Service Ecosystem - Service InnovationDownload
48Services as Systems: A Holistic ApproachDownload

Sl.No Chapter Name English
1What is Service?Download
Verified
2Evolving Service MarketsDownload
Verified
3The Service CustomersDownload
Verified
4Product Service SystemsDownload
Verified
5The Service ActDownload
Verified
6Seamless ServiceDownload
Verified
7Service Management ElementsDownload
Verified
8Core Vs. Supplementary ServicesDownload
Verified
9Intangibility of ServicesDownload
Verified
10Response to IHIP ChallengesDownload
Verified
11Process & PromotionDownload
Verified
12Process Issues in ServiceDownload
Verified
13Challenges of Services-1Download
Verified
14Service Uniqueness -2Download
Verified
15Consumer in the Services Flow-1Download
Verified
16Service Consumer Behavior-2Download
Verified
17Customer Co Creation of Services-1Download
Verified
18Customer Co Creation of Services-2Download
Verified
19Current Service Map to New Service DesignDownload
Verified
20Current Service Map to New Service Design.Download
Verified
21Case Study on Service Excellence - 1Download
Verified
22Case Study on Service Excellence - 2Download
Verified
23Services Excellence - CultureDownload
Verified
24People in ServicesDownload
Verified
25Position - Value Proposition - 1Download
Verified
26Position - Value Proposition - 2Download
Verified
27Branding Services - 1Download
Verified
28Distributing ServicesDownload
Verified
29Distributing Services.Download
Verified
30Network of ServicesDownload
Verified
31Strategy for Service BusinessesDownload
Verified
32Strategy for Service Businesses.Download
Verified
33Strategy for Service Businesses..Download
Verified
34Pricing - Basic ConceptsDownload
Verified
35Service PricingDownload
Verified
36Service Pricing.Download
Verified
37Service Quality IDownload
Verified
38Service Quality IIDownload
Verified
39Service Quality IIIDownload
Verified
40Service Complaints and Recovery StrategiesDownload
Verified
41Loyalty - Relationship IDownload
Verified
42Loyalty - Relationship IIDownload
Verified
43Strategy Canvas - Service Portfolio AnalysisDownload
Verified
44Loyalty - RelationshipDownload
Verified
45Managing Partner RelationshipsDownload
Verified
46Global Service Ecosystem - Contemporary IssuesDownload
Verified
47Service Ecosystem - Service InnovationDownload
Verified
48Services as Systems: A Holistic ApproachDownload
Verified
Sl.No Chapter Name Hindi
1What is Service?Download
2Evolving Service MarketsDownload
3The Service CustomersDownload
4Product Service SystemsDownload
5The Service ActDownload
6Seamless ServiceDownload
7Service Management ElementsDownload
8Core Vs. Supplementary ServicesDownload
9Intangibility of ServicesDownload
10Response to IHIP ChallengesDownload
11Process & PromotionDownload
12Process Issues in ServiceDownload
13Challenges of Services-1Download
14Service Uniqueness -2Download
15Consumer in the Services Flow-1Download
16Service Consumer Behavior-2Download
17Customer Co Creation of Services-1Download
18Customer Co Creation of Services-2Download
19Current Service Map to New Service DesignDownload
20Current Service Map to New Service Design.Download
21Case Study on Service Excellence - 1Download
22Case Study on Service Excellence - 2Download
23Services Excellence - CultureDownload
24People in ServicesDownload
25Position - Value Proposition - 1Download
26Position - Value Proposition - 2Download
27Branding Services - 1Download
28Distributing ServicesDownload
29Distributing Services.Download
30Network of ServicesDownload
31Strategy for Service BusinessesDownload
32Strategy for Service Businesses.Download
33Strategy for Service Businesses..Download
34Pricing - Basic ConceptsDownload
35Service PricingDownload
36Service Pricing.Download
37Service Quality IDownload
38Service Quality IIDownload
39Service Quality IIIDownload
40Service Complaints and Recovery StrategiesDownload
41Loyalty - Relationship IDownload
42Loyalty - Relationship IIDownload
43Strategy Canvas - Service Portfolio AnalysisDownload
44Loyalty - RelationshipDownload
45Managing Partner RelationshipsDownload
46Global Service Ecosystem - Contemporary IssuesDownload
47Service Ecosystem - Service InnovationDownload
48Services as Systems: A Holistic ApproachDownload


Sl.No Language Book link
1EnglishNot Available
2BengaliNot Available
3GujaratiNot Available
4HindiDownload
5KannadaNot Available
6MalayalamNot Available
7MarathiNot Available
8TamilNot Available
9TeluguNot Available