Modules / Lectures
Module NameDownloadDescriptionDownload Size
Module 1 :Introduction to Quality ManagementLecture 1 : How the concept of Quality Management evolved over time?Lecture 1 : How the concept of Quality Management evolved over time? From43 kb
Module 1 :Introduction to Quality ManagementLecture 2 : What do we mean by Product and Service Quality?Lecture 2 : What do we mean by Product and Service Quality?69 kb
Module 1 :Introduction to Quality ManagementLecture 3 - What are the dimensions of quality?Lecture 3 - What are the dimensions of quality?41 kb
Module 1 :Introduction to Quality ManagementLecture 4 - What are the underlying quality philosophy suggested by Deming and Crosby?Lecture 4 - What are the underlying quality philosophy suggested by Deming and Crosby?82 kb
Module 1 :Introduction to Quality ManagementLecture 5 - What do we mean by Quality Cost?Lecture 5 - What do we mean by Quality Cost?43 kb
Module 1 :Introduction to Quality ManagementFAQModule-1-FAQ Questions25 kb
Module 1 :Introduction to Quality ManagementSuggested BooksModule-1-Suggested Books30 kb
Module 1 :Introduction to Quality ManagementSuggested HyperlinkModule-1-Suggested Hyperlink28 kb
Module 2 : Process Quality ImprovementLecture 1 - Why process quality improvement is important?Lecture 1 - Why process quality improvement is important?33 kb
Module 2 : Process Quality ImprovementLecture 2-What are the graphical and statistical techniques commonly used for understanding current state of quality? What are the process quality monitoring, control and improvement techniques?Lecture 2-What are the graphical and statistical techniques commonly used for understanding current state of quality? What are the process quality monitoring, control and improvement techniques?334 kb
Module 2 : Process Quality ImprovementLecture 3 - How TQM principal is aligned with process quality improvement?Lecture 3 - How TQM principal is aligned with process quality improvement?80 kb
Module 2 : Process Quality ImprovementLecture 4 - How leadership influence process quality initiatives?Lecture 4 - How leadership influence process quality initiatives?54 kb
Module 2 : Process Quality ImprovementLecture 5 - How Lean and JIT are aligned with quality philosophy?Lecture 5 - How Lean and JIT are aligned with quality philosophy?36 kb
Module 2 : Process Quality ImprovementLecture 6 -How benchmarking helps to improve process quality?Lecture 6 -How benchmarking helps to improve process quality?78 kb
Module 2 : Process Quality ImprovementLecture 7 - In what way failure mode and effect analysis (FMEA) helps process improvement initiative?Lecture 7 - In what way failure mode and effect analysis (FMEA) helps process improvement initiative?30 kb
Module 2 : Process Quality ImprovementLecture 8 - How service quality concept is integrated with process quality improvement? How it is different from concept of manufacturing process quality?Lecture 8 - How service quality concept is integrated with process quality improvement? How it is different from concept of manufacturing process quality?137 kb
Module 2 : Process Quality ImprovementLecture 9 - How six sigma philosophy is aligned with process quality improvement?Lecture 9 - How six sigma philosophy is aligned with process quality improvement?85 kb
Module 2 : Process Quality ImprovementLecture 10 - How ISO 9001 and other standards used in Quality Management System (QMS) influences process quality? 10 How ISO 9001 and other standards used in Quality Management System (QMS) influences process quality?57 kb
Module 2 : Process Quality ImprovementLecture 11 - What is the role of Audit in implementation of Quality Management System (QMS)? 11 What is the role of Audit in implementation of Quality Management System (QMS)?33 kb
Module 2 : Process Quality ImprovementLecture 12 - How Quality Awards, Quality council, Quality circle, Quality Improvement Teams helps improve process quality? 12 How Quality Awards, Quality council, Quality circle, Quality Improvement Teams helps improve process quality?51 kb
Module 2 : Process Quality ImprovementFAQModukle-2-FAQ Questions30 kb
Module 2 : Process Quality ImprovementSuggested BooksModule-2-Suggested Books32 kb
Module 2 : Process Quality ImprovementSuggested HyperlinkModule-2-Suggested Hyperlink36 kb
Module 3 : Product Quality ImprovementLecture 1: How QFD helps in product quality improvement?Lec 1: How QFD helps in product quality improvement?552 kb
Module 3 : Product Quality ImprovementLecture 2: What are component and system reliability and how it can be improved?Lec 2: What are component and system reliability and how it can be improved?106 kb
Module 3 : Product Quality ImprovementLecture 3: What is Design FMEA?Lec 3: What is Design FMEA?198 kb
Module 3 : Product Quality ImprovementLecture 4: What is robust design?Lec 4: What is robust design?282 kb
Module 3 : Product Quality ImprovementLecture 5: How six sigma philosophy is aligned with product quality improvement?Lec 5: How six sigma philosophy is aligned with product quality improvement?134 kb
Module 3 : Product Quality ImprovementFAQModule-3-FAQ Question32 kb
Module 3 : Product Quality ImprovementSuggested BooksModule-3-Suggested Books30 kb
Module 3 : Product Quality ImprovementSuggested HyperlinkModule-3-Suggested Hyperlink31 kb
Module NameDownloadDescriptionDownload Size
Module 1 :Introduction to Quality ManagementAssignment-IAssignment-I44 kb
Module 2 : Process Quality ImprovementAssignment-IIAssignment-II58 kb
Module 3 : Product Quality ImprovementAssignment-IIIAssignment-III41 kb
Module NameDownloadDescriptionDownload Size
Module 1 :Introduction to Quality ManagementQuiz-1Quiz-11 kb
Module 2 : Process Quality ImprovementQuiz-2Quiz-21 kb
Module 3 : Product Quality ImprovementQuiz-3Quiz-31 kb
Module NameDownloadDescriptionDownload Size
Module 1 :Introduction to Quality ManagementCase Study: Steins FurnitureCase Study: Steins Furniture30 kb
Module 2 : Process Quality Improvement1. Case- Depression Analysis in Niramay Clinic, KolkataCase- Depression Analysis in Niramay Clinic, Kolkata29 kb
Module 2 : Process Quality Improvement2. Case- Optimizing the Performance of a SwimmerOptimizing the Performance of a SwimmerCase-32 kb
Module 3 : Product Quality ImprovementCase Study: QFD in a Services IndustryCase QFD in a Services IndustryStudy:27 kb