NPTEL :: Management - NOC:Total Quality Management - I
Modules / Lectures

MP4 format(115 MB):    Mirror 1    Mirror 2

FLV format(67 MB):     Mirror 1    Mirror 2

3gp format(47 MB):        Mirror 1 Mirror 2

MP3 Format : Download MP3

Concepts covered in this lecture : The lecture covers the following topics: 1. The Concept of Quality 2. Dimensions of Quality

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